Sydney, Australia – December 12, 2024 – Mint Payments is excited to announce the upcoming launch of Mint Protect, an innovative card chargeback protection solution designed for travel agents in Australia and New Zealand. Launching in early 2025, Mint Protect safeguards businesses from financial risks tied to chargebacks, including supplier insolvency, service non-delivery, and fraud.
Designed to address key pain points for travel agents, Mint Protect eliminates financial exposure to chargebacks, including supplier insolvency and non-delivery, providing unmatched peace of mind and reinforcing Mint’s commitment to supporting the travel industry. With Mint Protect, merchants can focus on delivering exceptional travel experiences, free from the operational burden of managing disputes, and empowering merchants with unmatched risk management and peace of mind.
Chargeback scheme rules overwhelmingly favour the customer, with decisions made by the customer’s card issuer. This process inherently disadvantages merchants and fails to address the unique challenges faced by travel agents. Acting as booking intermediaries, travel agents have limited control over what happens during a trip handled by a supplier. The chargeback system does not account for these complexities, leaving travel merchants unprotected and at risk. This is where Mint Protect steps in. As the risk partner of our travel merchants, Mint Protect addresses an area of the chargeback rules long ignored by the schemes. Mint is proud to be a staunch advocate and supporter of the travel industry, empowering agents to thrive despite these systemic challenges.
This groundbreaking initiative marks the beginning of an exciting 2025 for Mint Payments, underscoring its commitment to empowering the travel industry with tools that drive growth, security, and customer satisfaction. By addressing card chargeback challenges head-on, Mint is setting a new standard for payment security and merchant empowerment.
Why Mint Protect is a Game-Changer
Mint Protect delivers a comprehensive solution to chargeback risk by:
- Reducing Chargeback Exposure: Shield merchants from financial risks tied to fraud, supplier insolvency, and supplier non-delivery.
- Streamlining Operations and Risk Management: Embedded protection integrates seamlessly with Mint’s payment systems for effortless risk management and lower operational burden.
- Enhanced Confidence: Merchants can focus on their core business, with the peace of mind they’re backed by a trusted partner, no matter how a customer wants to pay.
A Word from Mint’s CEO
“This product was designed with the travel industry’s unique challenges in mind,” said Alex Teoh, CEO of Mint Payments. “With Mint Protect eliminating the burden of chargeback risks our merchants face every day, we are empowering them to grow with confidence and setting a new standard for merchant support in the travel sector. Our merchants can now focus on growing their travel business through exceptional travel experiences, letting Mint Protect handle the risks.”
Mint Protect will be exclusively available to merchants using Mint’s card-acquiring services. Stay tuned for its official launch in early 2025. For more information and early access offers, click here or speak to our team.
About Mint Payments: Mint Payments is an Australian fintech simplifying payments for complex businesses. With innovative, end-to-end solutions, Mint empowers merchants to thrive in a fast-changing world.
